A
Process, Not a Problem
High schoolers from across the
country, and even the globe have come to Boston University for Summer
Challenge, a two-week pre-college program; however, it is not the college
courses that have been challenging them, but a simple internet connection
problem.
Ever since the Summer Challenge
students arrived on the BU campus this past Sunday, they have been heading in
masses to the Mugar Memorial Library. At first the students did not know how to
fix the connection problems, but their Program Assistants soon guided them to
the library. They surrounded the Information Services and Technology desk,
hoping to regain access to the Internet not only for their academic pursuits,
but also for social networking sites so that they could maintain frequent
contact with their family and friends while away from home.
Although most students were
satisfied with their Internet connection once following their visit to the IT
desk, as a team of Mass Communication students, we decided to further investigate
the issue. We approached John Scali, a
year-round IT consultant, to fully understand how this inconvenience came
about. After all, each student had set
up a BU login and password prior to his or her arrival and had been informed
that doing so would allow them Internet access.
“It’s a procedure,” Scali said,
explaining that the need to come to the IT center was not so much an issue, but
a necessity for each incoming student. He said, “Just because you have a
username does not mean that you have wireless access.”
Once a student’s username is
verified, wireless access is granted and connection should be simple from there. It was then apparent that what students
believed to be a pressing concern was in fact mere protocol, so we decided to
inquire about the larger technological problems at BU.
“Theft is very common. International students in particular often
leave their laptops, forgetting that they aren’t at home, to buy a cup of
coffee, and come back to find that it’s gone.”
With many of the Summer Challenge
students away from home for their first time, Scali’s words are a valuable
reminder to closely monitor all electronics and other valuable possessions. Not
having Internet connection can be an inconvenience for most students, but a
stolen computer means lost data and high expenses. Working Monday through Friday, Scali endeavors
to solve numerous tech-related problems, large and small so that each student
can rely on Internet and electronic devices while at BU.
Written
by Emily Carroll, Camden Villaire, and Debbie Estrada
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